Last updated: 15 September 2024

Welcome to Belgravia Hardware! By using our website or services, you agree to the following Terms and Conditions. Please read them carefully.

1. Detailed Description of Goods and/or Services

Belgravia Hardware is a business in the retail and services industry that offers tools and emergency household services such as plumbing and electrical assistance.

2. Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 3-5 days, and delivery confirmed by way of order number. We use courier services for deliveries, and the associated costs will be displayed at checkout.

3. Export Restriction

The offering on this website is available to South African clients only.

4. Return and Refunds Policy

The provision of goods and services by Belgravia Hardware is subject to availability. In cases of unavailability, Belgravia Hardware will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
If products are damaged during delivery, customers must report the issue within 7 days to qualify for a return or refund. No warranties are provided unless stated.

5. Customer Privacy Policy

Belgravia Hardware shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Personal Information Act 4 of 2013 (POPIA). To view our Privacy Policy, please go to [Privacy Policy URL].

6. Payment Options Accepted

Payment may be made via Visa, MasterCard, Diners, American Express Cards, or by bank transfer into the Belgravia Hardware bank account, the details of which will be provided on request.

7. Card Acquiring and Security

Card transactions will be acquired for Belgravia Hardware via Payfast by Network, which is the approved payment gateway for all South African Acquiring Banks. Payfast by Network uses the strictest form of encryption, Secure Socket Layer 3 (SSL3), and no card details are stored on the website. Users may go to www.payfast.io to view their security certificate and security policy.

8. Customer Details Separate from Card Details

Customer details will be stored by Belgravia Hardware separately from card details, which are entered by the client on Payfast by Network’s secure site. For more detail on Payfast by Network, refer to www.payfast.io.

9. Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Belgravia Hardware takes responsibility for all aspects relating to the transaction, including the sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods.

11. Country of Domicile

This website is governed by the laws of South Africa, and Belgravia Hardware chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication, 53 Belgravia Rd, Belgravia.

12. Variation

Belgravia Hardware may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company Information

This website is run by Belgravia Hardware, a private company based in South Africa, trading as Belgravia Hardware.

14. Company Contact Details